FAQ'S
Covid-19
Will my medical costs be covered if I am diagnosed with Covid-19 during my journey?
If I am diagnosed with Covid-19 while on my journey, can I claim for quarantine or additional travel expenses?
While overseas – Yes, all Boomers Travel Insurance plans (Basic, Essentials and Comprehensive) under Section 2 (Medical Expenses and Assistance) extend to cover your additional travel and accommodation expenses (to a level comparable with your pre-booked travel and accommodation) to enable you to return home if you are unable to continue your trip as originally planned.
In Australia – Yes, our Essentials and Comprehensive plans under Section 2 (Medical Expenses and Assistance) extend to cover your additional travel and accommodation expenses (to a level comparable with your pre-booked travel and accommodation) to enable you to return home if you are unable to continue your trip as originally planned. This extension does not apply to our Basics plan.
What if my travelling companion is diagnosed with Covid-19 while on our journey? Will my quarantine and additional travel costs be covered?
While overseas – No, you would need to be medically diagnosed with Covid-19 for you to be eligible to claim for these costs. However, in the event you are travelling with a dependant who is diagnosed with Covid-19, we will pay the additional travel and accommodation costs (to a level comparable with your pre-booked travel and accommodation) for one companion to stay and accompany them home.
In Australia – No, you would need to be medically diagnosed with Covid-19 for you to be eligible to claim for these costs. However, in the event you are travelling with a dependant who is diagnosed with Covid-19, we will pay the additional travel and accommodation costs (to a level comparable with your pre-booked travel and accommodation) for one companion to stay and accompany them home. This extension does not apply to our Basics plan.
What if I (or my travelling companion) am diagnosed with Covid-19 before I/we commence our journey?
Our policies do not extend to cover claims arising from pre-trip cancellation in relation to Covid-19. You should contact your airline and/or your accommodation provider (alternatively your travel agent or trip organiser) as you may be eligible for a refund or credit towards future travel.
Will Boomers Travel Insurances cover me if I am not vaccinated?
Yes, we do not require you to be vaccinated to obtain insurance cover with us. You will however need to check vaccination entry requirements of the countries you are visiting and the airlines you will be travelling with. Our policies will not respond to a claim where you fail to comply with any government regulation or act.
Epidemics and Pandemics
What does Boomers Travel Insurance cover for Overseas Medical Expenses resulting from an epidemic or pandemic?
Over the last few years there have been some serious pandemics affecting travelers. These include Bird Flu, SARS, Ebola and COVID-19.
Boomers Travel Insurance provides Unlimited Overseas Medical Expenses resulting from an epidemic or pandemic. This extends to include emergency medical, surgical and hospital treatment, transportation and the cost of repatriation. It is important to note the disease must be contracted whilst on your journey and cover does not extend to your normal country of residence or where reciprocal health agreements are accessible. Please refer to the Product Disclosure Statement for full terms and conditions.
Multi-factor Authentication
What is Multi-factor authentication?
Multi-Factor Authentication (MFA) adds an extra layer of security when accessing your accounts. Instead of only entering a password, MFA requires a second method of verification, such as a code from an app, a text or email message, or a biometric method like a fingerprint.
Cruises
Do you provide cover for cruises?
All Boomers Travel Insurance policies automatically include cover for Cruises. Travellers on domestic cruises within Australian waters, should select their area of travel as ‘Australia – Cruise’ to ensure that cover is available for emergency medical assistance and expenses.
Riding a Scooter or a Motorbike
Do you provide cover for riding a scooter or a motorbike?
Motorcycles – If you have an Australian motorcycle licence that is valid in the country you are in, then there is cover for medical expenses if you were to have an accident.
Scooters – If you have an Australian drivers or motorcycle licence that is valid in the country that you are in, then there is cover for medical expenses if you were to have an accident.
Travel insurance does not cover liability while riding a bike or scooter.
Pre-existing Medical Conditions
We can cover a wide range of pre-existing medical conditions. For more information Click here
Annual Multi-trip Travel Insurance
What is covered with your annual Multi-Trip travel insurance?
If you are a frequent traveller, Annual Multi-Trip travel insurance can be cheaper than purchasing lots of individual policies over a 12-month period. Boomers Travel Insurance annual multi-trip insurance covers trips within Australia if they include at least one overnight stay and a minimum distance of 250 kms from your place of residence.
Annual travel insurance policies limit the number of days you can spend abroad on any one trip. Our maximum single trip duration is 93 days.
Cover for Australians Already Overseas
Can I purchase a policy if I am already overseas?
If you are an Australian resident and returning to Australia (i.e. the end date of the policy must be the date you arrive back in Australia), you are eligible to purchase a policy. Our policies are appropriate if:
• you’re already overseas and simply forgot to take out travel insurance, or;
• you’re overseas and your existing travel insurance policy has expired or;
• you’re based overseas and returning home to Australia
There is no cover in place for the first 48 hours from the policy start date and you must be returning to Australia.
Snow Sports and Off Piste
Do you cover snow sports and off piste?
For an incremental premium, Boomers Travel Insurance has an option to cover snow sports – this can be extended to include off-piste in countries other than the USA and Canada.
Schengen Visa Requirements
Do your policies meet Schengen VISA requirements?
All our policies exceed the Schengen requirement as the amount of cover under the medical expenses section is unlimited. Medical repatriation back to Australia (if deemed medically necessary) and returning your remains to your home or a funeral in the country where you died is also included.
For full details, please refer to section 2 ‘Medical Expenses’ on page 11 of the Product Disclosure Statement.
Travelling One Way or No Return Ticket
Does Boomers Travel Insurance offer one way or no return ticket insurance polices?
It’s hard to find travel insurers who are prepared to cover you if you don’t have a return ticket back into Australia. We do! This is great if you are leaving Australia permanently and taking time travelling before settling into your new home or if you simply don’t know when you’ll be back.
* For full details of terms and conditions, sub limits and exclusions that apply, please read the Product Disclosure Statement and our Target Market Determination before purchasing this insurance product.
We’re here to help
Customer service
If you have any questions or need to make changes to your travel insurance policy, Click Here
Claims
If you need to make a claim or if you have questions regarding the options you have to submit your claim Click here to discover more.
24/7 emergency assistance
Call us immediately if you, or your travel companion/s have a medical or travel emergency. Click here for more details.
Stay safe, travel smart
Consider the Product Disclosure Statement and Target Market Determination to decide if Boomers Travel Insurance is right for you.