Contact
Medical emergency contact details
Global 24 Advisory & Assistance
Tel: +61 (0) 2 9312 5168
Email: assistance@global24.com.au
This email address is monitored 24 hours a day, 7 days a week.
Please have the following information when calling the emergency service:
• your travel insurance policy certificate number
• dates of outward and inward travel
• details of the problem including the name and address of patient and nature of illness / accident
• name and telephone number of hospital and attending doctor
• details of usual doctor / general practitioner
Need to make a change to your existing travel insurance policy?
Sign into your account to make the following changes to your policy 24/7:
Before travel has started you can:
• Change an age / a name / an email address
• Extend policy end date
• Add / amend snow sports cover
• Upgrade your plan
• Change your area of travel
• Cancel your policy within the 14 day cooling off period
After your travel has started you can:
• Extend the policy end date (maximum 366 days in total)
• Add / amend snow sports cover (2 day waiting period)
General policy queries
If you have any queries about our policies, for example, about the cover, our Frequently Asked Questions answers the vast majority of questions we get asked. If you cannot find the answer, call our Customer Service team:
Or email:
travel@boomerstravelinsurance.com.au
To view our Product Disclosure Statement and policy wording, please click here
Claims contact details
Please view the claims page for further information on how to submit a claim.
Boomers Travel Insurance Claims Department
PO Box 348
South Melbourne
Victoria, Australia 3205
Phone: 03 8866 0779
claims@boomerstravelinsurance.com.au
Business Hours: Monday to Friday 8:30 am to 5:30 pm
Stay safe, travel smart
Consider the Product Disclosure Statement and Target Market Determination to decide if Boomers Travel Insurance is right for you.