Make a Claim

Make a claim – If your policy was issued after 8am, 10th April, 2025, contact Boomers Travel Insurance Claims Department

Please CLICK HERE and follow these steps;

Please visit www.boomerstravelinsurance.com.au/claims and follow these steps;

1. Select On-Line claim form and enter Your Policy Number.

2. Complete Your claim details by answering all sections relevant to your claim and submit Your claim.

3. Your claim will be assessed within 10 business days. We will let You know if any further information / documentation is required.

If you’d prefer to complete your claim off-line, no problem, you can download our claim form and email it back to us in your convenience, or alternatively you can call our claims team on below:

Email: claims@boomerstravelinsurance.com.au
Telephone: +61 3 8866 0779 (Monday to Friday 8.30am to 5:30pm)

Boomers Travel Insurance Claims Department
PO Box 348
South Melbourne
Victoria, Australia 3205
Phone: 03 8866 0779
claims@boomerstravelinsurance.com.au

Business Hours: Monday to Friday 8.30am to 5:30pm

If medical attention has been received you should pay and obtain receipted accounts together with a certificate showing the nature of the injury or Illness.

In NO event should a claim be notified later than 31 days after the expiry of your trip during which the claim occurred.

Important: Any loss or damage to baggage while in the custody of travel carriers must be notified as soon as practicable in writing to such carriers, but in any event within 3 days, and a Property Irregularity Report (PIR) obtained.